Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@chicleanse.com. If your return is accepted, we will provide the return address and instructions for sending your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including personalized products, gift cards, and opened personal-care goods. Please contact us if you have questions about a specific item. Sale items are not eligible for return unless they are defective or incorrect.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@chicleanse.com.